Frequently asked questions
Q: My device is totally destroyed, and I don't think it can be fixed. But do you think you can try?
A: Yes totally destroyed to you and totally destroyed to us can be completely different.
If your logicboard is still working we can make your device look good as new.
Q: How long will it take to fix my device?
A: Once we have your handheld device on the bench, it is usually around 20 minutes.
Tablets can be a few hours, to ensure quality.
Q: I got my device wet. What do I do? Should I put it in rice?
A: NO! Rice is the worst thing you can do.
You should bring it in to us ASAP and we will take the necessary steps to save your device. More information on rice and what not to do click the rice link.
Q: My device is totally destroyed, and I don't think it can be fixed. But do you think you can try?
A: Yes totally destroyed to you and totally destroyed to us can be completely different.
If your logicboard is still working we can make your device look good as new.
Q: How long will it take to fix my device?
A: Once we have your handheld device on the bench, it is usually around 20 minutes.
Tablets can be a few hours, to ensure quality.
Q: I got my device wet. What do I do? Should I put it in rice?
A: NO! Rice is the worst thing you can do.
You should bring it in to us ASAP and we will take the necessary steps to save your device. More information on rice and what not to do click the rice link.
Q: Do you have a warranty?
A: Yes. We have a 30 day warranty on parts replaced (this includes labor) on defective parts, not on non-physical damage. If something is not right, bring it in right away so we can correct it.
Q: What is jailbreaking/rooting and unlocking?
What is the difference?
A: Jailbreaking and Rooting is allowing your device to and look a certain way, by adding a app called "Cydia" in iDevices and "SuperUser" in androids.
Unlocking just simply lets you use your phone with another carrier. For example your phone is locked to Rogers, you will need it unlocked to use on the Bell network.
A: Yes. We have a 30 day warranty on parts replaced (this includes labor) on defective parts, not on non-physical damage. If something is not right, bring it in right away so we can correct it.
Q: What is jailbreaking/rooting and unlocking?
What is the difference?
A: Jailbreaking and Rooting is allowing your device to and look a certain way, by adding a app called "Cydia" in iDevices and "SuperUser" in androids.
Unlocking just simply lets you use your phone with another carrier. For example your phone is locked to Rogers, you will need it unlocked to use on the Bell network.